Terms Of Service

These Terms of Service govern the access to and use of services provided by NeedRDP, a brand of Aazoob Technology Private Limited. By placing an order, creating an account, or using our services, you agree to these terms.

NeedRDP provides cloud-based Windows virtual desktop services and related support services. Plan specifications, pricing, billing cycles, and delivery timelines are described on the relevant product and checkout pages.

• Customers must provide accurate and complete account, contact, and billing information.
• A valid email address and phone number may be required for order confirmation, service setup, support, and fraud screening.
• Orders may be delayed, reviewed, or declined if submitted information appears incomplete, false, or suspicious.

Services are generally provisioned after successful payment and order verification. Activation times shown on the website are estimated and may vary based on fraud checks, stock availability, technical review, or manual verification.

• All services are billed in advance unless stated otherwise.
• Customers are responsible for ensuring that invoices are paid on time and that billing details remain current.
• Payment methods available in the checkout area may vary by plan, gateway, and location.
• NeedRDP may suspend or restrict service for overdue invoices, failed payments, chargeback risk, or unresolved billing issues.

Services may renew according to the billing cycle selected at the time of purchase. Customers are responsible for submitting cancellation requests through the client area or support channel before the renewal or due date if they do not wish to continue the service.

Refunds are handled in accordance with our Cancellation and Refund Policy. Customers must contact our billing or support team before raising a dispute or chargeback. Chargebacks, payment abuse, or fraudulent disputes may result in account suspension, service termination, or denial of future orders.

Our services may only be used for lawful and authorized activities. The following activities are strictly prohibited:

• Spam, phishing, malware, botnets, or malicious automation.
• Unauthorized access, credential abuse, hacking, cracking, or network attacks.
• Hosting or distributing illegal, infringing, abusive, or harmful content.
• Use of the service in violation of payment gateway, hosting, or legal compliance requirements.

NeedRDP reserves the right to suspend, restrict, or terminate service without refund where misuse, abuse, or unlawful activity is detected.

We provide support for service availability, billing, basic setup issues, and general account-related assistance. Customers are responsible for the lawful use of their environment, application management, and backup of their own data unless a managed service is explicitly included.

NeedRDP will not be liable for indirect, incidental, special, or consequential damages, including data loss, revenue loss, or business interruption arising from the use of our services, except to the extent required by applicable law.

We may disclose customer information where required by law, regulation, court order, or lawful request from competent authorities. We may also take action necessary to protect our systems, customers, business, and legal rights.

For questions about these Terms of Service, please contact [email protected] or write to us at PLOT NO. 442, KHATA NO 86, Near 17 No Bypass, Sohsarai, Bihar Sharif, Nalanda – 803118, Bihar, India.